USB ports stop working after installing GIMX software

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Countach
Posts: 3
Joined: Sat Jul 02, 2016 9:20 am

USB ports stop working after installing GIMX software

Post by Countach »

Hi

I'm still waiting for the electronics to be delivered to me, but I thought I would install the software earlier. And here's my problem step-by-step:

During the USBDK installation (from the GIMX 5.8 installer) my mouse and keyboard stop working for a few seconds, then the mouse activates but the keyboard remains inactive (I also hear a few Windows sounds that indicate problems with a USB device). A few seconds later I get an error about the "Red Hat USB driver" (or something similar) is not digitally signed and that my system allows only digitally signed drivers. All I can do now is to click the "Close" button. Then I reboot the computer and all my USB ports are not working. The only option now is to restore the system from a save point using the Windows installation disc. This fixes the USB ports.

It's hard for me to tell what's going on with the drivers in the device manager because I obviously cannot use my keyboard and mouse.

I've read this topic: http://forum.gimx.fr/viewtopic.php?f=5&t=1229 but I think it's a bit different issue in my case.

I've already updated the Intel USB 3.0 drivers from here: https://downloadcenter.intel.com/downlo ... set-Family but it didn't help.

I'm using Windows 7 Pro 64-bit with SP1, the mainboard is MSI Z77 MPower.

Any feedback please?
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Matlo
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Joined: Wed Jul 06, 2011 7:01 am
Location: France
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Re: USB ports stop working after installing GIMX software

Post by Matlo »

Hi,
It looks like you are having the same issue as here: https://github.com/daynix/UsbDk/issues/20
Installing security update 3033929 seems to solve the issue.
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Countach
Posts: 3
Joined: Sat Jul 02, 2016 9:20 am

Re: USB ports stop working after installing GIMX software

Post by Countach »

It helped, great, thanks :)
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