Game Input MultipleXer

I connect both ends to the same computer, USB is not a sleeping port.
Windows 10 x64 Home Edition
Updated all the drivers, everything is up to date.
Internet is working fine.

I choose "G27" from the list, and hit "OK", and I get the confirmation prompt for GIMX adapters only, and then it tells me to disconnect the USB cable and reconnect it.
As soon as I pull the cable out, it gives me a "No new device found within 10 seconds" error.

I purchased my GIMX adapter directly from your store. It's been in the box since I bought it because I never had time to test it.

I have tried a different cable and it didn't work. Also this is a brand new Xbox One controller usb cable and I verified it works with my wired controller.

I don't think this is a cable issue. I also tried on my desktop and another laptop, both with updated Arduino drivers. I believe this device is faulty... Was it tested before being shipped?

Did you do it like this:
Connect both sides to your computer
Start gimx-loader, select the firmware, click on "Load", and "Validate" a single time
Unplug the USB cable from computer (pro micro side)
Click on "Validate" (be quick)
Replug the USB cable (be quick)

Make sure you replug the correct cable. Try the other end.