Sound Cutting Out

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SeedinTweed
Posts: 8
Joined: Sat Sep 28, 2019 7:26 pm

Sound Cutting Out

Post by SeedinTweed »

Started having this problem over the past few months. When Gimx is running and is connected my pc sound will randomly disconnect for 1-3 seconds at a time every minute or so.

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Matlo
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Re: Sound Cutting Out

Post by Matlo »

Please post a log file as requested in forum rules: https://forum.gimx.fr/viewtopic.php?f=5&t=691
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SeedinTweed
Posts: 8
Joined: Sat Sep 28, 2019 7:26 pm

Re: Sound Cutting Out

Post by SeedinTweed »

https://pastebin.com/tJ3nA8uM
Cut out for about 10 seconds straight here. I've tried changing the gimx version but it made no difference.

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Matlo
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Re: Sound Cutting Out

Post by Matlo »

Please upgrade to latest GIMX version (click on "Help > Update" in gimx-launcher). Only the latest one is supported.

Are you using a USB sound card? Is it connected to a USB HUB?
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SeedinTweed
Posts: 8
Joined: Sat Sep 28, 2019 7:26 pm

Re: Sound Cutting Out

Post by SeedinTweed »

I'm using a DAC/AMP combo connected through USB. The gimx is connected to the front ports via usb 3.0 and the DAC is connected to the back.

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Matlo
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Re: Sound Cutting Out

Post by Matlo »

If you have both USB 2 and USB 3 ports, try plugging GIMX on a USB 2 port, and the sound card on a USB 3 port (or the other way).
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SeedinTweed
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Joined: Sat Sep 28, 2019 7:26 pm

Re: Sound Cutting Out

Post by SeedinTweed »

Tried a bunch of different USB configs and it didn't work out for me.

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Matlo
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Re: Sound Cutting Out

Post by Matlo »

Download usbtreeview: https://www.uwe-sieber.de/files/usbtreeview.zip
Run it, right-click on "My Computer", and click on "Copy Report from here".
Paste the result in a new post.
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SeedinTweed
Posts: 8
Joined: Sat Sep 28, 2019 7:26 pm

Re: Sound Cutting Out

Post by SeedinTweed »


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Matlo
Posts: 5667
Joined: Wed Jul 06, 2011 7:01 am
Location: France
Contact:

Re: Sound Cutting Out

Post by Matlo »

Please start GIMX with mouse capture disabled and make a new report.
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